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“The hotel is amazing! The rooms are large, VERY clean and cool (the AC is perfect!). The grounds are meticulously maintained, and everything from the room to the restaurant to the beach feels incredibly clean and comfortable. Beyond the physical aspects of the hotel, the service is unbeatable. Every staff member is friendly and so happy to help in any way possible. They helped us to coordinate transportation to and from the airport, book a day excursion to the cenotes, and take care of any request – big or small. Lots of small amenities, such as tea and chocolates with turn down service, or beachfront drinks, or even service directly to the plunge pool, added up to create a sense of being very well cared for. I cannot recommend this hotel enough! It was worth every penny!”
Amazing service – pristine hotel
“My friend and I stayed for 4 nights for a much-needed girls trip and wish we could extend our trip because La Zebra was amazing in so many ways. The pictures on the site and the TripAdvisor page cannot do it justice. Both the property and the beach were maintained meticulously. The staff was friendly, kind, and always happy to help. The decor was relaxed and current, and the restaurant/bar was also great. We fell in love with the unpretentious, effortless, yet refined and trendy vibe of La Zebra. Can’t wait to be back!”
Our Tulum Home
“I recently stayed at La Zebra with 3 of my friends. We had the best customer service we have ever received at a resort/hotel. From the front desk, bartenders, and waiters everyone was so accommodating and kind. On our days lounging on the beach, Walter took such good care of us. He made our days of relaxing 100 times better. He always checked in on us, and made sure we were comfortable. At night, they also offer a turn down service, which included chocolate and tea. This topped off our days perfectly. I can’t say enough good things about La Zebra and their staff. I can’t wait to come back!”
The best service
“We chose La Zebra to celebrate our 50th anniversary. From the time you arrive until you leave you are made to feel genuinely welcomed. The entire staff is there to meet your every need. We stayed in room 34 and it was perfect. Chef Bonilla’s Chef’s Table made our anniversary night special. The staff, facilities and food were so good we never wanted to leave. Everything was beyond our expectations. Can’t wait to return.”
Great staff, service, food and location
The perfect “off the grid” experience. Love the huts right on the beach. Incredible hospitality, clean, safe, incredible beach, so many turtles!!!!! I wish we had more time there but I can’t wait to go back.”
“I haven’t even stayed at this hotel yet and I’m already inspired to write a review because the concierge service has been above and beyond in helping with plans. They respond to emails within hours, answer questions directly, and courteously took care of a miscommunication on my end. They are helping us plan multiple excursions and I feel so confident knowing they will all go off without a hitch due to their expertise and handling of our reservations and timeline. In this day it’s rare to find such great personalized customer care.”
Amazing concierge service
“My wife and I spent our honeymoon at La Zebra and it was amazing. I recommend a room that opens up to the beach. La Zebra has a great and friendly staff, great service, great food and drinks, beautiful beach, and great spa.”
Glorious stay at La Zebra