FAQs

FAQs

ANSWERS TO COMMON QUESTIONS

Click on the title of each question to visualize the answer

CHECK IN / CHECK OUT
Check-in time is at 3pm and checkout time is 12pm. We can store your luggage if you arrive/depart outside of these times.
ATM
Onsite ATM dispensing US dollars Only. ATM in Tulum pueblo and along the beach dispensing Mexican Pesos.
TRAVEL INSURANCE
We recommend that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress.Travel Insurance may pay for unforeseen events that might happen before or during your stay, it may cover Medical expenses, Evacuation expenses, Trip cancellation costs and so on. Ask your Travel agent, credit card company or you can purchase it yourself through your preferred travel insurance provider.
MONEY
All Colibri Boutique Hotels and Restaurants accept Credit Cards. In Tulum (and most all of Mexico), cash is the most common form of payment. Mexican Pesos and US Dollars are accepted everywhere, however it is recommended to carry smaller money denominations as some local businesses often run out of change.It is becoming more common for Travelers Checks NOT to be accepted in the area due to recent fraud. Some banks still accept American Express traveler’s checks and this is where you are likely to get the best exchange rate, however you should be prepared for a long wait in the queue at the bank. It is easier to withdraw cash from an ATM where you will also get a good exchange rate. Please be aware there is a daily withdrawal limit at the ATM’s, currently $5000 pesos. Credit cards are not widely accepted in the area.
AIRPORT TRANSFERS
We use a reliable company for airport transfers for all of our guests. If you would like to book a round trip airport transfer for your visit please send an email with your flight information and the number of guests to concierge.lazebra@colibriboutiquehotels.comWe will confirm your booking within 24 hours. Please note that cash payment in Mexican pesos or US dollars is due in full at the time of pickup and will be made directly to the transport company, called Bob’s Transfers.
TAXI
A taxi from Cancun International Airport to La Zebra hotel can cost up to US$150. A return taxi to the airport will cost around USD$95.
CAR RENTAL
There are several recommended car rental companies at both the airport and in Tulum. Please contact us at concierge.lazebra@colibriboutiquehotels.com if you require any assistance.Please be sure to inspect your rental car very carefully as the rental companies will hold you responsible for any small marks or scratches on the vehicle that you fail to report when you first sign for the car. Also double check the spare tire and the gas tank cap are present!Note Driving in Mexico can be dangerous. Watch out for speed bumps called ‘topes’ which are large and not often sign posted or easily visible at night. At times lanes seem to disappear and merge in unusual and dangerous ways. Do not go over the speed limit as you are very likely to be stopped by the police and will have to pay a ‘fine’ on the spot. It is best, and safest to enjoy the cruise down highway 307 and don’t join in the speed race!
WHAT TO BRING
The Yucatan peninsula is a special and unique environment. We urge everyone to use biodegradable products such as sun block and mosquito repellents, to ensure our environment stays healthy for generations to come. When visiting any of the wonderful cenotes in the region, it is recommended you shower to remove any products such as sun block that may pollute the natural water system. We provide beach bags and beach towels and bottled water for our guests. We invite you to bring your own refillable water bottle and help do your bit to save the environment.
PETS
Pets are not permitted at the hotel or restaurant.
CLOTHING OPTIONAL
Some of our guests discretely sun bathe and swim in some state of undress. We are fine with this, as long as it is discrete and does not offend other guests. The beach is long and deserted to the south of us, so guests who really want to go naked all the time tend to wander down the beach a bit.
CLIMATE
Tulum enjoys a tropical climate with a dry season (November – April) and a wet season (May – October).January, February (winter) and March day temperatures usually sit between 75 – 80F (23 – 26C), however, cool off in the evenings with temperatures between 60 – 66F (16 – 19C). Wind factor can make temperatures seem cooler and long pants and light sweaters are recommended at this time of year.May, June, July and August, our spring/summer months, see frequent rainfall, although more breaks in the rainfall in July and August, and although the temperatures are higher than other months, it is the humidity that makes day seem hotter 85F plus degrees (32C).
HURRICANE SEASON
The main hurricane season is between September and November
WIFI
We offer free wifi in all the HOTEL area.
SECURITY SAFE
We provide a security safe in each room. We urge that you use it to store your valuable items and important documents.Please contact us at concierge.lazebra@colibriboutiquehotels.com if information you require is not listed above.